Frequently Asked Questions
Can I return or exchange an item if I simply do not like it?
Yes, you can always exchange an item without giving any reason, if you are within 14 days after receipt. Just let us know by e-mail. If you want to exchange, we will reserve the right item for you for which you want to exchange.
Can I pay after I receive the item?
Yes, you can opt for our partner Afterpay. You can then pay for the item as soon as you received it and have decided that you want to keep it.
What is your delivery time?
We ship within 1 business day by Post.nl (postal service) with track and trace . The order should arrive not later than 2 days after the order was placed. Obviously Post.nl may incur a delay for any reason we can't control, but you can always track your shipment through the track and trace number that you will receive as soon as we ship the package .
Can I wash the expensive scarves?
Some scarves should be dry cleaned and some scarves can do with a simple hand wash or fine wool wash (!) cycle in the washing machine. In general, we always recommend scarves (or other articles of wool) to wash as little as possible. If the scarf has adopted an unpleasant odor, you can better air the scarf. Should the scarf really need to be washed, always follow the washing instructions on the label .
If I gave a scarf as a present, can the receiver also return/change the scarf?
Yes, she can. Just let us know within 14 days, then fill in the return form and have the scarf sent back in 14 days.